Shipping policy
Thank you for shopping with us. We are committed to delivering your order accurately, in good condition, and always on time.
Order Processing Time
- All orders are processed within 1–3 business days after payment confirmation.
- Orders are not shipped or delivered on Sundays or public holidays.
- During high order volume periods, processing may take slightly longer.
Shipping Time
- Within India: Estimated delivery time is 3–7 business days depending on your location.
- Remote or rural areas may take additional time.
Shipping Charges
- Shipping charges are calculated at checkout based on your location.
- We may offer free shipping on selected orders or promotions (if applicable).
Order Tracking
- Once your order is shipped, you will receive a tracking ID via SMS/email/WhatsApp.
- You can track your order using the provided tracking link.
Delivery Delays
- Delivery delays may occasionally occur due to courier issues, weather conditions, or unforeseen circumstances.
- We appreciate your patience in such cases.
Incorrect Address
- Please ensure your shipping address is correct at checkout.
- We are not responsible for orders delivered to incorrect addresses provided by the customer.
Damaged or Lost Packages
If your order arrives damaged or you have not received it within the expected timeframe, please contact us within 48 hours of delivery notification.
- We will assist you in resolving the issue as quickly as possible.
Contact Us
For any shipping-related questions, please contact:
- Email: urbanthreadstoresite@gmail.com
- Phone/WhatsApp: 7208971191